Shipping policy

  • Order Processing: Upon successful payment confirmation, you will receive an email containing details of your order and instructions on how to access and download your digital products.
  • Delivery Method:
    • Digital Products: Digital items are delivered instantly via email upon successful payment. Please check your inbox (and spam/junk folders) for the download link.
    • Physical Products: Physical products will be shipped within 3 business days of placing the order using a reputed courier partner. Tracking details will be shared once the shipment is dispatched. Delivery times may vary depending on your location.
  • Access to Downloads: Digital products will be accessible via a secure download link provided in your order confirmation email or by logging into your account on our website.
  • Download Limitations: Please note that there may be limitations on the number of times you can download a digital product. Check the product details for specific information.
  • Delivery Timeframe: Digital products are typically available for download immediately after purchase. In rare cases, delays may occur due to technical issues, in which case you will be notified promptly.
  • Lost or Deleted Downloads: It is the responsibility of the customer to download and backup digital products. If you lose or accidentally delete your downloaded files, you may contact our customer support for assistance.
  • Technical Support: For any technical issues or difficulties in accessing your digital products, please contact our customer support team at support@sillysteps.com for prompt assistance.
  • Refunds: Due to the nature of digital products, refunds are generally not provided. However, if you encounter any issues with your purchase, please contact our customer support for assistance.
  • Licensing and Usage: Your purchase of a digital product includes a license for personal use. Redistribution, resale, or commercial use of the digital products without explicit permission is prohibited.
  • Changes to Policy: We reserve the right to update or modify this digital product delivery policy at any time. Customers will be notified of any changes via email or through our website.

By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Digital Product Delivery Policy.